Job Description

If you are wondering why you should work for us, here is something to help you decide:

• Pay and Bonuses: Earn a competitive salary. All employees are eligible for uncapped commission or annual bonus incentives.

• Career Progression: Grow at MCM with paid training and development programs – including our very own MCM Academy – as well as a promote-from-within philosophy.

• Reward and Recognition: We are committed to honoring great results – ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.

• Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for.

• Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.

• Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.

• Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we’re proud to invest in you.

• New Family Support: Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.

• Team-building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings.

• Work-Life Balance: Enjoy paid and floating holidays, as well as generous paid-time-off.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU.  We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

We are currently recruiting for Skip Tracers in our Troy, MI office. Are you someone with strong investigative skills and do you enjoy thinking “outside of the box?” If so, we are looking for you. The Skip Tracing Specialist is responsible for using various tools to locate and verify a consumer’s place of employment, bank accounts, and addresses to assist with garnishment and/or legal collection efforts. The position offers base along with a commission plan. Your income potential is NOT limited—it is determined by your ambition to achieve more. We are driven by success, and we encourage the same.

Base hourly pay is $16.59/hr + Bonus!

We are now offering a New Hire $700 guaranteed bonus, followed by the potential to make a continued uncapped monthly bonus!! Our top 3 earners in 2023 earned more than $15,000 in monthly bonus!

Training Schedule (first 4 weeks of employment): Monday through Friday, 8:30AM - 4:30PM (5:00PM at the latest).

After Training Schedule: Monday through Friday, 7:30AM - 5:30PM with the flexibility to work your desired shift in our beautiful Troy office.

Success skills for this role are:

• Goal-oriented
• Independent worker
• Solutions driven
• A drive to succeed
• Superior computer skills (internet navigation, Excel, Word)
• Strong communication skills

Other Key Qualities Desired:

• Some Skip Tracing experience
• TLO and Accurint experience
• Previous experience with the FDCPA
• Data Entry
• Ability to multi-task
• Attention to detail

Benefits Include:

• Medical/Dental/Vision
• 401(k) matching
• Paid Time Off
• No Weekends
• Floating Holidays
• Pet Benefits
• Paid Tuition
• Wellness Reimbursement Plan (Gym Memberships, Smoking Cessation, etc.)

Experience Required:

• MS Office, specifically Excel.
• Ability to search Google Search Engine.

Preferred:

• Previous Skip Tracing, Call Center, Collections, Customer Service experience.

Education Requirement:

High School Diploma/GED Equivalent

Check out the video below to see what it takes to be a Skip Tracer for MCM, and Encore Capital Group Company!

https://www.youtube.com/watch?v=Zulpg5q86sg&feature=youtu.be

Applicants must be currently authorized to work in the United States on a full-time basis.

About Us

We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results.  If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you!

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and value diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at Talent@mcmcg.com.