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Call Center

When you join our Call Center teams, you’ll discover a spirit of curiosity as we consistently look for ways to evolve; from broader company-wide initiatives to our daily legal operations. It’s an approach that we apply to our people as well, supporting your growth and development, whether it’s within your current role or the next step in your career.

We meet challenges head-on and drive our call center processes forward. You’ll work with highly knowledgeable specialists; hardworking, goal-oriented and driven problem-solvers, supporting both our internal legal functions as well as our outside firms and greater network. 

This is a highly collaborative and cross-functional environment; a place where you can gain legal knowledge, company-wide exposure and a unique understanding of the entire business. Every day, you’ll see the value of your efforts and your impact. Your work will help us be better, as we set consumers on their path toward financial recovery.

Department Responsibilities

• Automates the creation and processing of suits to support the call center.
• Validates affidavits.
• Electronically files claims in bankruptcy courts across the nation, as well as assists consumers during and after bankruptcy proceedings.
• Files liens, keeps judgments active and cleans up accounts.
• Ensures accounts flow efficiently throughout the suit process all the way to judgment.
• Works with attorneys to file garnishments.
• Handles firm inquiries while upholding the policies and procedures of the MCM Firm Manual.
• Works cases with law firms, supports our SMEs to remediate issues and ensures defined processes are upheld.