Have questions?
We’ve put together responses to the questions we hear most from candidates just like you.
What medical benefits does the company offer employees?
We want to make sure that everyone has the support and resources they need to live a happy and healthy life. We offer a wide range of customizable benefits to meet the needs of all employees across all geographies.
- Medical and Pharmacy
- Dental and Vision
- Income Protection Benefits
- Critical Coverage
- Mental Wellness Support
- Pet Insurance
- Medical Spending Accounts
- And much more!
Please note that benefits vary between geographies. To learn more about the specific benefits we offer in your area, click here.
What other perks/benefits does the company offer employees?
Our workplace isn’t only about work. Your personal and financial well-being is very important to us as well. We’ve created an environment that supports you in so many ways, whether it’s financial incentives, opportunities to give back to your communities or simply a fun get-together with your coworkers. Here are some of the ways we support our employees:
- Paid volunteer time off
- Transportation services (India & Costa Rica)
- 401k (US)
- New family support
- Work-life balance programs
- Company gatherings
- Bonuses
- Employee-led Happy & Healthy Committees
- Happiness program
Learn more here.
Does the company offer remote work?
The health and safety of our employees is our #1 concern, which is why many of our employees are working remotely during COVID-19. We have a few critical roles which have been and will continue to be in the office, and we’re making sure that experience is safe. Our company is continuing to review local, state and federal guidelines during the pandemic to help guide our company decisions. Our goal is to eventually return the majority of our workforce to our offices when it’s safe to do so. A small number of roles are remote full time and long term; however, in those cases you’ll see it highlighted within the job description itself.
How long is the hiring process at the company?
Each hiring process is unique, but we do everything we can to set realistic expectations from the start. No matter the role, your journey will always begin with a Recruiter Phone Screen where you can learn more about the opportunity, share your experience and decide if this is the right opportunity for you. From there, most roles will have an additional 1-2 rounds of interviews before a decision is made.
Is relocation offered?
Relocation support is provided on a case-by-case basis.
What’s it like to work at the company?
When you join our company, you’ll discover a place where diversity of ideas flourish and a collaborative spirit drives everything we do. When we work together, there’s nothing we can’t achieve. Every moment is an opportunity to make a difference and achieve breakthrough results. Our people help consumers, giving them the choices and opportunities they need to make the right financial decisions. In turn, you’ll be rewarded with growth opportunities, new career paths and the chance to create a brighter future.
How would you describe the company’s culture?
We believe in nurturing a culture that rewards and recognizes exceptional performance. We also believe that a diverse and inclusive culture is the only way to maximize our innovation and creativity. We continuously work to create an environment where everyone is accepted and heard – whether it’s through unconscious bias and diversity training, or global cultural appreciation initiatives.
We also pride ourselves on giving everyone the tools and opportunities they need to thrive, from employee training, development programs and recognition, to competitive pay and a wide range of benefit programs. We also love promoting from within which is why every position is posted internally and we send weekly updates on new openings across the organization, so that our employees are the first to know.
Learn more about what makes our culture great here.
How does the company encourage Diversity & Inclusion?
We embrace diversity in our daily work life and celebrate it throughout the year; including celebrations for PRIDE Month and International Women’s Day.
Our Diversity & Inclusion (D&I) team has also been working on our D&I strategy, and our company leadership and employees have been fully engaged in the process. This includes being given awareness training in unconscious bias, leveraging diversity and creating an inclusive environment. We continue to celebrate our diversity as a company through our cultural appreciation events and will soon be rolling out a speaker series to create a space for the sharing of diverse experiences and perspectives and to create awareness, skills and dialogue for meaningful change.
Does the company have any employee resource groups?
We encourage our employees to participate and lead efforts through our company’s Happy and Healthy Committees and our Diversity & Inclusion Group. With passionate volunteers across our locations, our groups organize activities and events throughout the year.
How do I apply for a job at the company?
That’s a question we always love to hear! Visit our careers site.
What is the sick leave policy?
Your health is a top priority. That’s why we encourage you to take the time you need to care for yourself or others. It also helps us keep the workplace and your coworkers safe – and that makes everyone feel better. Paid sick leave differs based on location and will be discussed during your benefits orientation. We also have Benefit Specialists and Human Resources Partners always available to answer questions once you join the organization. During COVID-19, we are also allowing employees to take additional time and are addressing specific challenges on a case-by-case basis.
What is the PTO policy?
Our people work hard for their success, which is why we provide generous time off, including holidays, floating holidays, and paid personal time, so you can enjoy life outside of the office. Full-time and part-time employees are eligible, and country-specific benefits can be viewed here.
How often are raises given?
We offer annual merit increases for eligible employees.
What are the working hours?
Since we are a global organization, standard working hours differ based on position and location. During the first call with our recruiting team, the expected work shift and flexibility will always be discussed to ensure this opportunity is the right fit for you. No matter the role you step into, we always strive to offer work-life balance and options to support you both personally and professionally.
What is the dress code?
- San Diego (Corporate Headquarters) employees – business casual
- Directors and above – business casual
- Employees in supporting roles outside of San Diego – elevated casual
What kind of work does the company do for the community?
Our neighbors are important to us, and we encourage investments in our communities through corporate matching programs, paid time off for volunteering activities, our annual day of giving and much more. Our employees also volunteer to teach financial literacy and responsible finance to students globally.
- 45,000+ volunteer hours globally
- $1,500,000+ in charitable giving
Learn more here.
How does the company recognize their employees?
We believe in nurturing a culture that rewards and recognizes exceptional performance. That’s why our parent company created Encore Honors. This global program allows anyone in our corporate family to nominate a colleague or even an entire team for their extraordinary work. With multiple award levels, a “Wall of Fame” and the ability to redeem these honors for prizes, your impact on our company, our consumers and our communities takes center stage.
What are the company’s core values?
We care
We put people first and engage with honesty, empathy and respect.
We find a better way
We deliver our best in everything we do, find ways to make a positive difference and achieve impactful results.
We are inclusive and collaborative
We embrace our differences and work together to ensure every individual can thrive.
Learn more about our values here.
What is the relationship between Encore Capital Group and Midland Credit Management (MCM)?
Encore Capital Group is a global specialty finance organization and the parent company of MCM. MCM is a subsidiary of Encore Capital Group, with locations in the U.S., India and Costa Rica. Learn more about Encore and our other subsidiaries here.
What is Encore Advantage?
In 2019, we launched Encore Advantage, a subsidiary of Encore Capital Group, to provide value from our deep customer insights and global best practices to U.S. creditors for their collections and recovery needs on an outsourced basis. Learn more here.