Job Description

If you are wondering why you should work for us, here is something to help you decide:

• Pay and Bonuses: Earn a competitive salary. All employees are eligible for uncapped commission or annual bonus incentives.

• Career Progression: Grow at MCM with paid training and development programs – including our very own MCM Academy – as well as a promote-from-within philosophy.

• Reward and Recognition: We are committed to honoring great results – ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.

• Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for.

• Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.

• Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.

• Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we’re proud to invest in you.

• New Family Support: Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.

• Team-building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings.

• Work-Life Balance: Enjoy paid and floating holidays, as well as generous paid-time-off.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU.  We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

Job Description

Director, Internal Legal Collections – Operations is responsible for managing the operational performance of the Internal Legal Production team.  This role will provide leadership and oversight of the U.S. based Internal Legal and Bankruptcy Production teams comprised of 100+ team members and will define, develop, and implement operational strategies to achieve Legal Collections performance objectives.  

Responsibilities

• Develop and implement a servicing strategy for Bankruptcy and Internal Legal.
• Drive improvement in the overall service levels, transaction efficiencies and cost management.
• Lead cross-site initiatives that drive bottom line results.
• Leadership, Coaching and Management of direct reports and expanding the operating site culture.
• Oversee daily productivity and work efforts towards the achievement of operational goals to ensure budgetary targets are met, managing P and L.
• Work with analytics team to manage goals for the Lines of Business by determining new or improving current strategies.
• Work with key leaders in the organization in the development of business plans and strategies.

Required Qualifications

• 10 years’ experience managing large, complex operations.
• Bachelor’s degree in business management, legal, or related field.
• Proficiency in MS Office.
• Ability to think independently and implement creative solutions to a variety of complex problems.
• Demonstrated analytical capability and problem-solving skills.

Preferred Qualifications

• Master or advanced degree.
• Experienced leadership of multi-site operations inclusive of global leadership and leading through influence.
• Experience leading in an employee centric culture, with demonstrated success in balancing the competing needs of employee engagement and development, while achieving strong business results. 
• Demonstrated learning agility and process innovation. 
• Ability to make effective decisions and direct others in complex situations.
• Experience with BI tools and advanced proficiency in MS Office, particularly Excel and PowerPoint.
• Consulting (Internal or External) – with demonstrated ability to solve complex problems analytically.

About Us

We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results.  If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you!

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and value diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at Talent@mcmcg.com.