Job Description

Starting Compensation

Annual Salary: $105,400.00 - $150,999.00 (Amount based on office location, relevant experience, skills, and competencies)

If you are wondering why you should work for us, here is something to help you decide:

• Pay and Bonuses: Earn a competitive salary. All employees are eligible for uncapped commission or annual bonus incentives.

• Career Progression: Grow at MCM with paid training and development programs – including our very own MCM Academy – as well as a promote-from-within philosophy.

• Reward and Recognition: We are committed to honoring great results – ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.

• Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for.

• Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.

• Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.

• Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we’re proud to invest in you.

• New Family Support: Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.

• Team-building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings.

• Work-Life Balance: Enjoy paid and floating holidays, as well as generous paid-time-off.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU.  We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

The Senior Manager, Learning & Development (L&D) leads a global team of Learning Specialists in the analysis, design, development, delivery, modification, and evaluation of various needs-based training (including operations, compliance, technical and soft skills, and manager/leadership training) in alignment with corporate and learning goals. This position plays a critical role in ensuring global training materials are compliant with federal, local, and state laws, applicable regulations, and issuer requirements. The Senior Manager of L&D also upholds the quality, effectiveness, efficiency, and alignment of instructional design for global training programs so that desired learning outcomes are attained with optimal resource utilization and learning engagement. This position serves as a primary business liaison, internal learning consultant, and relationship manager for the Learning and Development department and should collaboratively and effectively manage relationships with stakeholders and team members.

Responsibilities Include:

• Learning Portfolio Management: Oversees the portfolio of training initiatives to ensure learning alignment with enterprise strategic and operational goals including determining potential synergies and dependencies, eliminating duplication of efforts, managing risk, and effectively utilizing resources to accomplish strategic learning alignment. Acts as an escalation point for resolving escalated issues and resolving competing priorities.
• Learning Team/Resource Management: Manages the performance of the Training Department. Plan, assign, monitor and evaluate work of assigned staff. Plan and monitor training budget.
• Manager of Direct Reports: Manages the recruitment and training of departmental staff and manages their performance. Other staff development activities to include but not limited to: career development, strategic planning, cross-training, and addressing escalated issues and resolving problems.
• Process Improvement: Seeks to improve the talent/learning development methods and delivery processes. Responsible for improving the L&D process framework including but not limited to: scope definition, needs assessment/evaluation, requirements gathering, business case creation, strategic alignment, instructional design, learning facilitation/deployment, prioritization and sequencing of learning goals across the enterprise, project management, benefits realization, and relationship management.
• Strategic Learning/Performance Consulting: Regularly meets with stakeholders to understand the business outcomes essential for their success. Designs, develops, implements, and evaluates training for all levels of staff to support their competency in areas that are critical to the organization. Consults with other HR/L&D/Business leaders to ensure that the training is designed to meet the needs of adult learners and is globally scalable. Continually plans assess and evaluates learning and development services against the organization’s business plan and the needs of the internal stakeholders and consumers. Regularly coaches managers and employees to apply skills learned in training and drive impact in their respective teams. Partner with global team members in establishing leadership accountability for key programs.
• Training Support: 15% - 25% travel to various domestic and international sites may be required during peak training delivery times.

Education
Required: Bachelor; Specialization in Human Resources, Learning & Development, and/or Organizational Development
Preferred: Master or Advanced; Specialization in Human Resources, Learning & Development, and/or Organizational Development

Language
Required: English
Preferred: Bilingual, Spanish Speaking

Experience

Required:

• 10+ years in training delivery, content and curriculum design in a global multi-site, highly regulated, rapidly changing, and operationally-based environment.
• 8+ years strong project management experience, including managing a learning portfolio 5+ years.
• Expert understanding of the curriculum development and instructional design process, competency-based learning and blending learning through the use of multiple learning media.
• Thorough understanding of Adult Learning theories.
• Extensive facilitation experience.
• Intermediate to Advanced proficiency with MS Office (Outlook, Word, Excel, PowerPoint, Project) and learning technologies including familiarity with LMS and content authoring tools (see technical skills).
• Strong interpersonal, collaboration, and technical skills with the ability to readily develop and cultivate strong working relationships across the global organization.
• Strong business acumen, highly professional, and solutions-orientation.

Preferred:

• Experience managing complex global learning portfolios, implementing learning technology including advanced gamification techniques.
• Strong Learning Management System (LMS) implementation and maintenance experience, development of eLearning in Articulate Storyline and/or Captivate (or similar technology).
• Ability to facilitate executive development programs.

#LI-MCM

About Us

We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results.  If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you!

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and value diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at Talent@mcmcg.com.