Job Description

Starting Compensation

Annual Salary: $80,900.00 - $97,000.00 (Amount based on office location, relevant experience, skills, and competencies)

If you are wondering why you should work for us, here is something to help you decide:

• Pay and Bonuses: Earn a competitive salary. All employees are eligible for uncapped commission or annual bonus incentives.

• Career Progression: Grow at MCM with paid training and development programs – including our very own MCM Academy – as well as a promote-from-within philosophy.

• Reward and Recognition: We are committed to honoring great results – ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.

• Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for.

• Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.

• Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.

• Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we’re proud to invest in you.

• New Family Support: Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.

• Team-building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings.

• Work-Life Balance: Enjoy paid and floating holidays, as well as generous paid-time-off.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU.  We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

At Encore, we are passionate about fostering an environment where everyone feels welcome, supported, and inspired to be innovative and reach their full potential. Our inclusive culture has earned us accolades such as being Great Place to Work Certified in the US and making Newsweek’s ranking of America’s Greatest Workplaces for Diversity in 2024. We understand that engaged and empowered employees are the foundation of our success.

We are seeking a passionate Senior Culture and Experience Specialist with Diversity, Equity, and Inclusion expertise to advance our organization’s commitment to building a workplace where we all belong.

What you will do:

Reporting directly to our global VP of DEI, you will provide administrative, logistical, and project management support to drive key initiatives across the globe. You will partner with DEI Councils, employee resource groups, human resources, and business stakeholders to implement programs that promote inclusion, an incomparable employee experience, and a strong culture of belonging.

Our values are: “We Care”, “We are Inclusive and Collaborative”, and “We Find a Better Way”. Our Culture and Experience Specialist will support us in embedding these values, and DEI best practices, into everything we do.

Responsibilities:

• Help develop and implement initiatives that enhance our company culture and employee experience, while embedding DEI into everything we do.
• Coordinate and facilitate presentations, workshops, and trainings to help advance education and awareness on culture, values, behaviors, and DEI topics.
• Coordinate scheduling and logistics for events across our geographies.
• Collaborate with others to integrate Culture and Experience initiatives into broader organizational strategies and practices.
• Help to develop and implement internal communications that reinforce the company's culture (E.g., content for our DEI Intranet Space, monthly newsletters, educational pieces, micro-learnings, and more.)
• Gather and analyze employee feedback and internal demographic data, to understand trends, inform decision-making and identify areas of improvement related to employee experience and DEI.
• Identify, evaluate, and manage relationships with vendors and consultants.
• Support our ERGs to help maximize their impact - this includes assisting with event ideas, planning and coordination, communications, membership administration, etc.

What we’re looking for

• Proven experience in culture management, employee experience, or related roles.
• Must be passionate about DEI and understand DEI principles, best practices, and how to operationalize in a corporate environment.
• Be detail oriented and organized with strong project management skills.
• Strong facilitation and presentation skills for delivering training and leading group meetings.
• Strong communications skills and ability to foster two-way communication with different audiences. Active listening is a must.
• Creative thinker with the ability to develop and implement innovative initiatives.
• Must value collaborative work and be able to participate in, or lead, cross-functional and global teams.

Education / Experience:

• Bachelor’s degree in a related field (e.g., HR, psychology, diversity studies) is preferred.
• 5+ years of experience in culture building, employee experience, DEI, or similar fields are ideal.

Does this position interest you? Employee experience, company culture, and DEI are constantly evolving. We are seeking a passionate, lifelong learner who is interested in researching, exploring, developing, and growing. If this sounds like you, you should apply even if you don’t think you meet all the conditions mentioned above.

Ways of Working:

We believe work-life integration are important but also believe that in-person interaction is key to solidifying strong relationships with your peers. This position will have a hybrid work environment with Monday and Friday remote and Tuesday through Thursday in office.

Our Commitment:

Wondering how you fit in? We value every individual’s unique contributions and welcome candidates of all identities, backgrounds, experiences, abilities, and perspectives. We know that diversity of thought is priceless and make a conscious effort to build up talent with diverse perspectives and backgrounds.

#LI-MCM

About Us

We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results.  If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you!

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and value diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at Talent@mcmcg.com.