Job Description

If you are wondering why you should work for us, here is something to help you decide:

• Pay and Bonuses: Earn a competitive salary. All employees are eligible for uncapped commission or annual bonus incentives.

• Career Progression: Grow at MCM with paid training and development programs – including our very own MCM Academy – as well as a promote-from-within philosophy.

• Reward and Recognition: We are committed to honoring great results – ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.

• Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for.

• Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.

• Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.

• Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we’re proud to invest in you.

• New Family Support: Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.

• Team-building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings.

• Work-Life Balance: Enjoy paid and floating holidays, as well as generous paid-time-off.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU.  We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

Midland Credit Management is hiring highly driven, career focused Process Excellence Manager to help support DM (Debt Manager) Platforms which supports all areas of the company. This individual is responsible for assisting internal stakeholders in production support activities in our core applications and the development of business workflow within DM. This includes running queries, building reports, process flows, leading system jobs, working closely with IT on priorities to help drive solutions, as well as the participation in projects / analysis as needed and provide and communicate performance and initiatives.

Responsibilities include:

• Query database to troubleshoot issues and identify solutions
• Build reports using Microsoft SQL Server Reporting Services and/or Power BI
• Manage and execute ETL (Extract Transform Load) Jobs and Processes
• Provide technical support to external vendors
• Partner with IT to define requirements, test, and implement break/fix changes
• Autonomously build effective solutions to problems of moderate scope and complexity and easily work around roadblocks
• Define and implement improvements to current processes
• Identify and communicate gaps in current policies, procedures and processes
• Build job aids and procedures to support current processes
• Act as a domain expert for projects with moderate levels of complexity

Required

• Querying skills using Microsoft SQL server
• Report building skills using SQL Server Reporting Services and/or Power BI
• Knowledge in HTML, CSS, Java and/or comparable languages
• Agile project methodology experience (specifically SCRUM)
• Strong knowledge of MS Office Suite programs, particularly Excel and Outlook
• Bachelor's degree
• 1-3 years' experience in a project or process management role or equivalent education and experience
• The ability to quickly learn new systems and adapt to process changes
• Teamwork, problem-solving, critical thinking, and relationship management skills
• Strong written and verbal communication skills
• A 'Can Do', positive attitude and professional team player spirit

Preferred

• Associate's degree in Business Administration or IT
• Experience with Debt Manager or similar collection platforms
• Knowledge of MOVEit file transfer and/or comparable applications
• Knowledge of ServiceNow or similar work management platforms
• 2 years strategic planning and/or process design, consulting or business analysis preferred

#LI-MCM

About Us

We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results.  If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you!

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and value diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at Talent@mcmcg.com.