Job Description

Starting Compensation

Annual Salary: $64,900.00 - $92,999.00 (Amount based on office location, relevant experience, skills, and competencies)

If you are wondering why you should work for us, here is something to help you decide:

• Pay and Bonuses: Earn a competitive salary. All employees are eligible for uncapped commission or annual bonus incentives.

• Career Progression: Grow at MCM with paid training and development programs – including our very own MCM Academy – as well as a promote-from-within philosophy.

• Reward and Recognition: We are committed to honoring great results – ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.

• Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for.

• Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.

• Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.

• Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we’re proud to invest in you.

• New Family Support: Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.

• Team-building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings.

• Work-Life Balance: Enjoy paid and floating holidays, as well as generous paid-time-off.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU.  We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

The Sr. Program Manager is responsible for supporting the overall Legal Collection channel’s operations and promoting a culture of compliance in line with MCM’s Requirements. The primary responsibilities of this role are to coordinate on all components of programs for Legal Collections, while managing, executing, and optimizing new and existing medium in size/complexity programs and processes.

This role will coordinate on all components of multiple department-level programs that are moderate in complexity (which entails complicated problems that are manageable with standard procedures and processes; requires analyses and coordination to work through it).

This role may be asked to bring forward sound recommendations to resolve obstacles while managing multiple programs & act as a strong contributor in org-level initiatives.

RESPONSIBILITIES

• Coordinate on all components of multiple department-level programs that are moderate in complexity (which entails complicated problems that are manageable with standard procedures and processes; requires analyses and coordination to work through it). Ensure programs/processes operates as expected, which includes management, execution (while bringing forward well thought through strategic recommendations) and overall program optimization across a network of external suppliers and internal stakeholders.  May require the creation of new program and processes as needed.    
  Interactions with key business, legal & compliance stakeholders, external law firms/agencies and provide coaching/training to junior Program Managers
• Assist with department level strategic initiatives on an as needed basis
• Perform other duties, as assigned.

MINIMUM REQUIREMENTS

EDUCATION:  Bachelor's

• 4+ years of relevant business operations
• Prior program or process management
• Strong PowerPoint, Word, Outlook and Excel skills required
• Excellent interpersonal and communication skills

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:

• Ability to multitask and keep track of multiple commitments; planning, attention to details, ability to adapt to change and operate in the high-pace/quality/output team
• Ability to prioritize effectivity
• High problem-solving and collaboration skills
• Business and analytical skills to assist in identifying, establishing, and executing against business related priorities.

PREFERRED QUALIFICATIONS

EDUCATION:  Master's or Advanced                          

EXPERIENCE: 

• Business operations experience in a highly regulated industry; preferably financial services;

• Experience with ADA, FCRA, FDCPA, EFTA, TCPA, GLBA, SCRA, UDAAP, particularly as applied to debt servicing and collections
• Prior Project management experience is preferred

CERTIFICATION(S):  Financial services

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:

• Knowledge of compliance requirements, particularly as applied to debt servicing and collections

About Us

We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results.  If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you!

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and value diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at Talent@mcmcg.com.