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Lead Marketing Audit Specialist Job Description

Job Category Corporate Functions Job Location San Diego, California
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Starting Compensation

Annual Salary: $90,100.00 - $117,099.00 (Amount based on office location, relevant experience, skills, and competencies)

If you are wondering why you should work for us, here is something to help you decide:

  • Pay and Bonuses: Earn a competitive salary. All employees are eligible for uncapped commission or annual bonus incentives.

  • Career Progression: Grow at MCM with paid training and development programs – including our very own MCM Academy – as well as a promote-from-within philosophy.

  • Reward and Recognition: We are committed to honoring great results – ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.

  • Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for.

  • Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.

  • Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.

  • Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we’re proud to invest in you.

  • New Family Support: Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.

  • Team-building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings.

  • Work-Life Balance: Enjoy paid and floating holidays, as well as generous paid-time-off.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU.  We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

About the Job

The Lead Marketing Audit Specialist is responsible for managing the end-to-end audit response program for the Marketing team.  This position is responsible for analyzing internal and external audit requests, planning, and developing an appropriate response strategy, compiling required information, researching account specific nuances, proofing communication content, and summarizing and presenting complex and nuanced findings to internal and external stakeholders. This position will continually look for ways to improve the audit response program and ensure project managers are properly assigned to audits and clear on their responsibilities.

RESPONSIBILITIES

  • Create project plans, track and monitor results, prepare status reports, facilitate project meetings, escalate risks and help drive cross-functional audit projects to completion. Delegate these responsibilities to project managers as needed and ensure they are making progress on them.  
  • Create written narratives and compile supplemental information to address audit related inquiries, working with cross-functional stakeholders as needed.
  • Work cross-functionally with various departments and stakeholders.
  • Analyze internal and external audit requests, research previous response approaches and develop appropriate response strategies.  
  • Obtain required data points needed for audits and account level testing and review for accuracy.  
  • Pull email, letter and other communication copies and proofread content to ensure it matches against expectations.  
  • Conduct detailed root cause analysis, identify and investigate irregularities, and develop a complete understanding around all the nuances.
  • Develop recommendations and reports based on audit findings and present to senior stakeholders.  
  • Continually evolve the overarching program that supports these activities including but not limited to Standard Operating Procedure, process flows, responsibility assignments, operational reference tools and other items.  
  • Perform other duties, as assigned.

MINIMUM REQUIREMENTS

EDUCATION:  Bachelor's                 FIELD OF STUDY:  Finance, Accounting, Business, Economics

EXPERIENCE: 5+ years of relevant business experience in process or program management

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:

  • Proficient in PowerPoint, Word, Outlook, Excel, and Visio
  • Strong presentation skills with the ability to present complex and nuanced information to both technical and non-technical audiences.
  • Excellent verbal and written communication skills, with demonstrated ability to influence others.
  • Strong problem solving, deduction and critical thinking skills with an ability to translate ambiguous asks into tangible outcomes.
  • Strong attention to detail.
  • Strong prioritization and project management skills

PREFERRED QUALIFICATIONS

EDUCATION:  Master's or Advanced

EXPERIENCE:

  • Experience with ADA, FCRA, FDCPA, EFTA, TCPA, GLBA, SCRA, UDAAP, particularly as applied to debt servicing and collections.
  • Financial services experience
  • SQL querying experience
  • Prior success conducting external or internal audits
  • Prior project management experience

CERTIFICATION(S): PMP certification; Lean Six Sigma Certification

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:

  • Knowledge of compliance requirements, particularly as applied to debt servicing and collections.
  • Background and experience with audit methodologies and techniques

#LI-MCM

About Us

We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results.  If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you!

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and value diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at Talent@mcmcg.com.

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