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Bilingual Account Manager (English/Spanish) - Phoenix 4/1/24 Class (Background Cut Off Date 3/15/24)

Phoenix, Arizona | Collections

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Job Details

If you are wondering why you should work for us, here is something to help you decide:

  • Pay and Bonuses: Earn a competitive salary. All employees are eligible for uncapped commission or annual bonus incentives.

  • Career Progression: Grow at MCM with paid training and development programs – including our very own MCM Academy – as well as a promote-from-within philosophy.

  • Reward and Recognition: We are committed to honoring great results – ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.

  • Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for.

  • Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.

  • Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.

  • Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we’re proud to invest in you.

  • New Family Support: Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.

  • Team-building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings.

  • Work-Life Balance: Enjoy paid and floating holidays, as well as generous paid-time-off.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU.  We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

Seeking Bilingual (English/Spanish) Call Center Agents - No Experience Necessary!

Our Account Managers, on average, earn $27.62 per hour in base pay plus commission. New hires have comprehensive paid training and a three-month commission guarantee upon hire.

What do you desire in your career? Financial stability? Opportunity for career advancement? Helping others achieve their financial goals, all while feeling good about what you do?

Many people in their current chosen career feel as though they don’t have the power to define their own success. Our people do. Our culture at Midland Credit Management is one where people can and are encouraged to define their own success.

We are currently recruiting for Account Managers in our Phoenix, AZ office. An Account Manager is a professional communicator that helps consumers find solutions to their financial difficulties. You will be making outbound phone calls to individuals that have found themselves in a financial bind, and all of our Account Managers are committed to providing consumers with a positive experience. You do not need previous collections experience, but you do need to be able to communicate effectively and possess a high level of drive. Not only do we provide the opportunity to grow and develop we also surround you with a management team like no other; they want you to achieve your personal goals.

The position offers  base pay along with an industry-leading commission plan. Your income potential is NOT limited—it is determined by your ambition to achieve more. We are driven to succeed and work effortlessly to get each of our employees to their maximum potential.

Great candidates will have professional communication skills and the desire to succeed. Candidates must have consistent attendance and be able to commit to our work schedule. 

For more information on what our Call Center Agents (Account Managers) do, find detailed information here:

Our Account Managers, on average, earn $27.62 per hour in base pay plus commission. New hires have comprehensive paid training and a three-month commission guarantee upon hire.

Our hours of operations are:
Monday – Wednesday: 9:00am to 6:00pm
Thursday & Friday: 6:30am to 3:30pm

Additional Perks

  • Structured work schedule with a 40-hour work week
  • Paid Holidays and Paid Time Off
  • Promote from within mentality - 100% of our Call Center Group Managers are promoted from within!
  • Full benefits package (Medical, Vision, Dental, 401(k) with a Company Match, Pet Benefits)
  • Tuition Assistance
  • Volunteer Time & Donation Matching Programs
  • Casual Dress Code
  • New Family Support - Company paid parental leave, new parent flex time off, and child back-up care benefit options
  • Health & Wellness programs

About Us

We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results.  If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you!

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and value diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at

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