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Senior System Engineer Job Description

Job Category IT & Engineering Job Location Gurgaon, India
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About Us

We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results.  If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you!

The role sits within the IT Operations area, and the right candidate would be an experienced 3rd level Infrastructure engineer with an ability to provide the technical expertise required to implement a variety of infrastructure projects, as well as take ownership for resolving 3rd level incidents and issues.

The role is responsible for troubleshooting and improving the systems that keep the backend infrastructure running smoothly, and this will require knowledge of a range of Infrastructure related technologies, including server hardware platforms, operating systems, virtualization technologies, and cloud/SaaS.


  • Provide the technical expertise required for complex project deliverables across a Microsoft, VMWare, Dell, Citrix, and NetApp infrastructure
  • Security focused supporting vulnerability management and mitigation
  • Provide effective support at a 3rd level across the infrastructure
  • Provide 3rd level support to Cloud based technologies including Azure and M365
  • Support and improvement of Exchange Hybrid environments
  • Identify risks and areas for improvement across the infrastructure
  • Be part of the on-call roster to ensure incidents are effectively manage outside of business hours
  • Participate in patching and release weekend responsibilities

What We Offer

We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU.  We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions.

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and value diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at

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