Job Description

About Us

We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results.  If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you!

• 6+ years of professional experience in an Operations or Production Support environment on system administration.
• Good hands-on experience in managing Active Directory, DNS, DHCP & Microsoft 365.
• Strong troubleshooting skills in managing Windows/Linux servers performance issues & health checks.
• Good hands-on experience on VMware ESXi, Horizon VDI and Hyper-V virtualization technologies.
• Administration & troubleshooting skills on SSO, Okta, Microsoft MFA.
• Hands on experience in patching & updating windows OS environment using SCCM & WSUS servers.
• Work with Security team to fix vulnerabilities identified in the systems & applications.
• Strong understanding of Datacenter architecture, Virtualization, Storage, Network links LAN/WAN, routers, switches & interfaces.
• Facilitate investigation of complex technical issues, work with vendors if needed & evaluate RCA’s.
• Should have experience on monitoring tools like SolarWinds, Nagios, Datadog to monitor IT Infrastructure & services.
• Should be able to work with IT infrastructure SME teams to troubleshoot P1 & P2 incidents.
• Have administration knowledge on Cloud models like Azure & AWS.
• Self motivated, able to prioritize and execute tasks in a high-pressure environment. Ability to work in a team-oriented & collaborative culture.
• Consistent track record in bringing in innovative ideas and its implementation to improve the overall effectiveness of NOC.
• Experience in ITIL Processes i.e. Incident/Problem/Change/Event Management
• Advanced proficiency with MS Office Tools, Service Now, Reporting
• Good communication & interpersonal skills.
• Skill Set Tools: Windows OS 2019,2016,2012, Active Directory, VMWare VDI, SCCM, OKTA, MFA,M365, SolarWinds, Nagios, Databases, Linux OS RHEL/Ubuntu/Debian, VMWare & Hyper-V.

What We Offer

We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU.  We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions.

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and value diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at careers.india@mcmcg.com.