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Supervisor, Internal Legal Production Job Description

Job Category Collections Job Location Troy, Michigan

If you are wondering why you should work for us, here is something to help you decide:

  • Pay and Bonuses: Earn a competitive salary. All employees are eligible for uncapped commission or annual bonus incentives.

  • Career Progression: Grow at MCM with paid training and development programs – including our very own MCM Academy – as well as a promote-from-within philosophy.

  • Reward and Recognition: We are committed to honoring great results – ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.

  • Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for.

  • Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.

  • Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.

  • Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we’re proud to invest in you.

  • New Family Support: Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.

  • Team-building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings.

  • Work-Life Balance: Enjoy paid and floating holidays, as well as generous paid-time-off.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU.  We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

About the Role

The Supervisor, Internal Legal Production is responsible for the day-to-day operations and management of the legal specialist teams. This position is responsible for managing overall production, production quality, employee development and stakeholder expectations. The role requires knowledge of and ability to implement key concepts like work allocation, process and procedure development, problem solving, capacity planning and dealing with employee performance management cycle. In addition, this position interacts with internal and external customers as well as multiple cross-functional organizations making it critical to be able to develop strong relationships to drive business results. The position reports to Manager, Operations, requires a balanced mix of people, process and project management with a high sense of ownership and drive to deliver breakthrough results.

Knowledge and experience with lean production methods and data analysis is an asset.

  • Analyze business drivers at both the partner and program level to manage and improve performance including the project management of both individual and team initiatives.
  • Execute on employee performance management, including training, coaching, recognition and course correction.  
  • Develop program / process strategies and execute against such strategies.
  • Develops and maintains relationship with key partners both internally and externally.
  • Ensure quality and accuracy of all work product, create, set and communicate performance plans to drive results where applicable.
  • Management of direct reports (reporting to the role) # 1-12
  • Responds to escalated consumer issues and identifies potential compliance issues.


  • High School Diploma
  • 1-3 years of experience of Direct People Management experience
  • Proficient in MS Office
  • Program or relationship management skills as well as strong people management skills


  • Associates or Higher
  • 1-2 years of experience in Financial Services
  • Advanced proficiency in MS Office, particularly MS Excel
  • Superior verbal and written communication skills
  • Detailed-oriented with demonstrated ability to manage/motivate people


About Us

We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results.  If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you!

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and value diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at

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