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Process Quality Specialist Job Description

Job Category Collections Job Location Troy, Michigan

About Us

Here at MCM, we are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results.  If you are results-driven, have a passion for helping others, and thrive in an innovative environment, MCM might be the place for you!

The Legal Specialist is responsible for assisting internal and external clients in managing daily operations. This includes the monitoring of automated and manual processes to ensure the proper handling of accounts, as well as the participation in projects / analysis as needed and provide and communicate performance, initiative, and / or process results. This position requires adherence to complex process requirements and directions.

About the Job

  • Process account level actions contributing to daily operations
  • Provide regular tracking and reporting on adherence to daily processes and / or financial performance
  • Collaborate with LCOE team and operations to identify and communicate gaps in current policies, procedures and processes
  • Challenge existing processes in order to increase efficiency and decrease cost
  • Manage relationships across the organization to ensure that current processes and procedures are implemented as defined
  • Identify shortfalls in process/system and participate in discussing solutions for enhancements
  • Participate in projects
  • Become Subject Matter Expert for processes and projects with low to moderate levels of complexity


  • Collaboration, Problem solving, Critical Thinking and Relationship Management Skills
  • Strong written and verbal communication
  • Ability to understand low level logic
  • Familiarity with legal processes and/or the desire to learn and understand legal processes
  • Proficiency in Microsoft Office Suite of programs, particularly Excel and Outlook
  • Ability to manage variations in work type and workload
  • Big Picture thinking
  • Ability to work with people across all levels and areas of expertise
  • A 'Can Do', positive attitude and professional team player spirit
  • High School Diploma


  • Associate/Bachelors
  • Legal/Financial/Corporate experience

What We Offer

We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU.  We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions.

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