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Consumer Support Regulatory - Complaint Specialist Job Description

Job Category Collections Job Location Troy, Michigan

About Us

We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results.  If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you!

What does it mean to ‘Experience Encore?’ It means to be part of an organization where success is fueled by a demonstrated commitment to caring for our consumers and supporting them as we strive every day to identify the moments that matter: the moments where our consumers feel empowered to manage their finances differently. It’s both a rewarding and challenging environment.

As an international business, headquartered in San Diego, we are diverse and large enough to reinvest in our people and in our success. Our commitment to Better Solutions, Better Life also extends to how we treat our employees. Professional growth. Leadership training. Skills development. Wellness initiatives. A healthy work-life balance. It all comes together to offer you the perfect career solution, supported by a great quality of life too.

The Role

The Consumer Support Service (CSS) is looking for a Consumer Support Regulatory Complaint Specialist to join our team here in Troy, MI. This resource will support the Internal Operations with assisting the team and to partner in managing of daily operations. 

Responsibilities:

  • Track, investigate and prepare responses to consumer complaints.

  • Oversees and makes suggestions for improvements to daily automated and manual processes.

  • Process administrative material and tasks.

Education
Required: High School Diploma

Preferred: Bachelors and/or Paralegal Certificate

Language
Required: Required, English.

Experience

Proficiency with MS Office.

Good Communication Skills 2+ years in Financial Services or Legal related field

Compliance

What We Offer

We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU.  We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions.

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and value diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at Talent@mcmcg.com.

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