Job Description

About Us

We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results.  If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you!

This role is responsible for supporting the global employee experience program, in alignment with organizational and other HR strategies such as leadership/employee development, Diversity Equity & Inclusion (DEI), performance management, organizational change, succession planning, coaching/mentoring, diversity and inclusion, organization design, and talent assessments/analytics.

In this role, you will partner with employee groups, human resources, and business stakeholders to implement programs that promote inclusion and create an incomparable employee experience and a strong culture of belonging.

Our values are: “We Care”, “We are Inclusive and Collaborative”, and “We Find a Better Way”. Our Culture and Experience Specialist will support us in embedding these values, and experience best practices, into everything we do.

RESPONSIBILITIES

Help develop and implement initiatives that enhance our company culture and employee experience. Support the global employee experience/engagement program including associated budget management, communication/organizational change, and other structured project/program management practices such as schedule/stakeholder/issue management. Collaborate with others to integrate Culture and Experience initiatives into broader organizational strategies and practices. Seek out and incorporate feedback from leaders, employees, and HR team members on program efficiency, effectiveness, and outcomes. Help to develop and implement internal communications that reinforce the company's culture (e.g., content for our Intranet, monthly newsletters, educational pieces, and micro-learnings). Identify, evaluate, and manage relationships with vendors and consultants.

Design and facilitate employee experience presentations, workshops, and trainings to help advance education and awareness on culture, values, behaviors, and experience topics. Coordinate scheduling and logistics for events. Incorporate lessons learned and suggestions from participants and leaders to improve the experience program and change adoption.   

Support and enhance the experience/engagement ongoing listening and measurement strategy, models, and processes. Gather and analyze employee feedback and internal demographic data, to understand trends, inform decision-making and identify areas of improvement related to employee experience. Leverage human capital data and research to monitor, report, and deliver intelligence and actionable insights about employee experience and engagement within the organization. Contribute to high quality documents, presentations, and data reports for critical meetings including executive and board-level presentations.   

Perform other duties, as assigned. 

MINIMUM REQUIREMENTS

EDUCATION:  Bachelor's               FIELD OF STUDY: HR, psychology, diversity studies or equivalent experience

EXPERIENCE:  5+ years supporting employee experience/engagement program(s)

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:

• Passionate about improving the employee experience and culture in alignment with our Mission, Vision, and Values, and how to operationalize in a corporate environment
• Proven experience in culture management, employee experience, or related roles
• Creative thinker with the ability to develop and implement innovative initiatives
• Must value collaborative work and be able to participate in, or lead, cross-functional and global teams
• Be detail oriented and organized with strong project management skills in a matrixed environment
• Strong communications skills and ability to foster two-way communication with different audiences. Active listening is a must
• Strong facilitation and presentation skills for delivering training and leading group meetings

PREFERRED QUALIFICATIONS

EXPERIENCE:  Additional experience that would help; quantify where possible

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:

• Proven understanding of change management to improve adoption.
• Good understanding of measurement/analytics and ability to analyze data to build practical insights.
• Ability to influence and be a thought partner with business leaders, stakeholders, and individuals for solutions/interventions.
• Ability to use different training design and delivery methods to build engaging learning and team building experiences to improve engagement.

#LI-MCM

What We Offer

We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU.  We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions.

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and value diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status or disability status. Where applicable, will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, as well as to perform essential job functions. Please contact us to request more details of the role at reclutamientocr@mcmcg.com.