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Project Manager III Project Management Job Description

Job Category IT & Engineering Job Location San José, Costa Rica

About Us

We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results.  If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you!

SuitePortThe Sr. Project Manager will assist in managing the Technology portfolio with an emphasis on strategic change, new business and product initiatives, process re-engineering and maturing project portfolio management capabilities. This role is responsible for mid-size to large projects large complex projects with the ultimate objective to deliver all work within a program incrementally, leveraging organizational guardrails and strong thought leadership. The Project Manager will work closely with internal and external customers, subject matter experts, application development teams, infrastructure service teams in managing multiple, concurrent projects with multi-disciplinary teams to meet our strategic and tactical objectives.


Serve as an IT project leader by exerting influence on the overall program's direction to ensure business and IT objectives are met. Drive and oversee all project lifecycles within the program to ensure incremental delivery of business outcomes and project stays within budget constraints. 65%

Develop and maintain program or project documents including prioritization artifacts, charters, iterative program implementation plans, status reporting on deliverables, managing risks, assumptions, issues, and cross team dependencies with little to no oversight using established standards and procedures. 20%

Perform and analyze intake of project demands, forecasting team allocation, leveraging standard processes and procedures. 15%

Perform other duties, as assigned. 5%

EXPERIENCE:  Typically 5 - 8 years demonstrated and direct work experience in leading and large, complex, and strategic global initiatives. Experience working in a hybrid Agile environment with global matrix teams.


Should resemble the unique requirements for the role.  May include more than one of each type.  Each requirement should have its own bullet point.

•             Skilled in Word, Excel, Outlook, PowerPoint, Project Management Tools, Zoom, and SharePoint

•             Ability to interact well with others at all levels (end users to executive level)

•             Excellent oral, written, and presentation skills

•             Strong ability to drive for results and build effective partnerships.

•             Must be organized, detail-oriented and capable of self-managing in a fast-paced and rapid change environment

•         Skilled in Service Now Project Portfolio Suite and Portfolio Management tools.


EXPERIENCE:  Experience working for a publicly traded company or financial services in a similar role. Working in a maturing IT Portfolio/Project Management office.

CERTIFICATION(S): PgMP, PMP, Certified Scrum Master, SaFe, Scrum/Kanban/Hybrid Agile Project Management experience a plus


What We Offer

We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU.  We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions.

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and value diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at

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