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Manager Operations Job Description

Job Category Collections Job Location San José, Costa Rica
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About Us

We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results.  If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you!

The Manager Operations primary responsibilities include coordination of production activities to ensure that business objectives are achieved, liaison with top management, assist in the development of strategic plans for operational activity, and implement and manage operational plans. This position includes other responsibilities like monitoring performance, reporting status, implementing improvements, ensuring quality, managing quality and quantity of employee productivity. Additionally, the Manager may supervise, direct and develop a team of File Clerks, Specialists or Group Managers.


  • Develop more cost-effective processes, reduce waste while also increasing productivity. Highlight process and task simplification opportunities
  • Ensure appropriate staffing by recruiting, selecting, training / orienting team
  • Communicate job expectations, plan work, monitor and appraise results and establish priorities
  • Ensure employees achieve business goals and agreed development goals
  • Maintains professional and technical knowledge
  • Management of direct reports
  • Manage Operations activities to ensure business goals are achieved. Included Project Management and Continuous Improvement


  • English B2+ (Fluent)
  • +5 years of experience in Operations Management, or related field

  • Project management and continuous improvement previous experience

  • Proficiency with MS Office

  • Preferred +5 years of experience in Legal Collections Operations Management, or related field. Advanced Proficiency with MS Office. Understanding of FDCPA, FCRA, and regulatory requirements

  • Preferred Bachelor's Degree in Business Administration, Project Management or related field

What We Offer

We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU.  We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions.

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and value diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status or disability status. Where applicable, will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, as well as to perform essential job functions. Please contact us to request more details of the role at

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