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Information Technology Infrastructure Manager Job Description

Job Category IT & Engineering Job Location San José, Costa Rica

About Us

We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results.  If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you!

The Information Technology Infrastructure Manager is responsible for all functions within technology infrastructure including installation and moves, data center / computer operations, disaster recovery, storage management, systems administration, telecom / network administration, and groupware and IT security. This role is primarily passionate about the day-to-day operational execution.


  • Coordinate data and voice communications requirements with business units and systems management.
  • Administer firm-wide plan for e-mail and all groupware services.
  • Implement and lead firm-wide plan for technology infrastructure, including data center and storage, network (LAN / WAN) activities and disaster recovery.
  • Install and move workstations and access lines.
  • Management of direct and indirect reports.
  • Asset Management.
  • Other technology infrastructure projects as the need arises.


  • Bachelor's Degree in Computer Science, Information Systems, Information Technology, Software Engineering or related field.
  • English: B2+(Proficiency).
  • More than 5 years of proven experience in equivalent role.
  • People management experience.


What We Offer

We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU.  We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions.

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and value diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status or disability status. Where applicable, will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, as well as to perform essential job functions. Please contact us to request more details of the role at

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