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HR Business Partner Job Description

Job Category Human Resources Job Location San José, Costa Rica

About Us

We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results.  If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you!

The HR Business Partner (HRBP) works closely with employees and management to advise on and facilitate key Human Resources processes and issues. This will often require handling sensitive information, partnering in difficult situations, helping facilitate change, mentor and upskilling leaders across the organization and acting as an employee champion. The HRBP assesses and anticipates HR-related needs and works closely with others on the HR team and in management to develop coordinated solutions. The HRBP maintains an effective level of business literacy to best support our leaders in requisite conversations and problem solving.


Assist business in navigating functional aspects of HR such as hiring needs, leaves of absence, compensation, benefits, unemployment and other aspects of the employee life cycle.

Lead the education, communication and support of HR initiatives by partnering with business leaders to drive performance management, change management, employee development, adherence to company policies and procedures and HR administration (on-boarding, benefits, compensation, employee relations).

Manage resolution of employee relations concerns to ensure fair, consistent and accurate resolution in consideration of company policy, procedures and values.

Partner with HR specialized areas (Total Rewards, Talent Sourcing & Management, Learning and Development) to provide solutions to client groups on tactical day-to-day initiatives. Support HR initiatives such as open enrollment, wellness initiatives, re-organizations, acquisition integrations, HR technology change adoption to ensure success.

Partner with leaders and managers to develop direct reports and talent including employee assessment programs and development plans.


  • English: B2+ (Proficient).
  • High School Diploma, preferred Bachelor's Degree in Human Resources, Psychology or related field.
  • +5 years experience in progressive HRBP roles. Proficiency with Costa Rica labor law, employee relations, leaves of absence, workers' compensation, benefits, talent acquisition, learning development, change management and safety.

What We Offer

We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU.  We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions.

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and value diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status or disability status. Where applicable, will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, as well as to perform essential job functions. Please contact us to request more details of the role at

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