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Compliance Manager Job Description

Job Category Legal & Compliance Job Location San José, Costa Rica

About Us

We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results.  If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you!

About the job:

The Line of Business Manager Compliance is responsible for assisting the Compliance team with developing, advising and maintaining the compliance strategy throughout the business organizations, with particular emphasis on Information Technology and Information Security. A successful candidate in this role will have strong skills in partnering with business clients and coordinating cross-functional team projects. This role requires sound compliance and control skills to assist in identifying, establishing, and executing against compliance-related priorities. Our ideal leader will demonstrate thoughtful judgment in strategic management of compliance initiatives, and efficient, effective operational coordination. This person is also helping with the execution against the broader Compliance Management System goals and initiatives.

  • Advising IT and InfoSec on how to operationalize legal and regulatory requirements in positive relationship and coordination with MCM’s legal function
  • Engage on new business projects and initiatives to guide on compliance risks and controls
  • Participate in business meetings and make recommendations on implications of decisions as it relates to compliance
  • Drive Compliance Issue Management program, including oversight, consultation, and tracking of corrective action and root cause investigation of issues
  • Counsel the business on development of First Line controls, including drafting and revision of policies/procedures, analysis of consumer complaint trends, and implementation of preventive and detective controls
  • Work with business partners to compile and prepare compliance monitoring presentations for senior management and the company’s board of directors
  • Perform compliance risk assessments of applicable business coverage areas
  • Partner with Corporate Compliance and business on implementation of new regulations, court rules, and other external requirements


  • Relevant business Compliance experience of 5 or more years in highly regulated industry, preferably financial services; experience in Legal Collections/Call Center activity, including FDCPA, FCRA, SCRA, GLB, ECOA, EFTA, particularly as applied to debt servicing and collections.
  • Experience with information technology and/or information security operations.
  • Excellent interpersonal and communications skills, with proven leadership and executive presence.
  • Strong PowerPoint and Excel skills required.


  • PMP and/or Six Sigma certification.
  • Proficiency in Spanish.

What We Offer

We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU.  We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions.

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and value diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status or disability status. Where applicable, will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, as well as to perform essential job functions. Please contact us to request more details of the role at

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