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Vendor Manager Job Description

Job Category Corporate Functions Job Location San Diego, California

About Us

We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results.  If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you!

About the Job

The Vendor Manager supports the coordination of services by acting as the company liaison with vendors to ensure accuracy of product delivery, delivery of work orders, and delivery timeliness. This individual supports and maintains key relationships with vendors and internal partners and may support negotiations on behalf of the company for the best value of services which support operations and business objectives. Responsibilities include:

  • Relationship Management: Handles relationships with external vendors ensuring continued service delivery and customer happiness. Provides support both externally and internally in order to secure products and services.
  • Problem Solving: Supports troubleshooting activities for vendor problems. Vets out issues such as delays in service, defective or unacceptable goods or services provided, delivery delays, etc. Supports problem resolution being achieved without compromising business relationships.
  • Expense Management: Maintains and reviews documentation including records of purchase items, costs, deliveries, and inventories. Supports evaluation of products and vendor performance by conducting analyses of records to discover if prices charged for products are reasonable and manageable.
  • Contract Management: Supports development of contract documents including statements of work and service level agreements. Supports evaluation and monitoring of contracts to ensure vendors align with contractual terms and conditions.
  • Other: Supports team initiatives and ad-hoc projects.


  • Bachelor's Degree in Finance, Accounting, Business Administration, or related field
  • 1-3 years experience handling vendor relationships.
  • Inventory management systems and/or other related computer databases.
  • Window, word processing and spreadsheet programs.
  • Verbal and written communication skills.
  • Ability to organize and prioritize workload and contending demands.


  • Experience in the Financial Services industry.

Not sure you meet all the requirements for the role? We encourage you to still apply, as we are hiring across the company and love to speak with great talent no matter their level of experience or background.

What We Offer

We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU.  We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions.

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and value diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at

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