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Senior Performance Manager Job Description

Job Category Corporate Functions Job Location San Diego, California

About Us

We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results.  If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you!

About the Job

The Senior Performance Manager is responsible for leading relatively large, new and/or complex third-party relationships, programs, and initiatives. In this role you will foster relationships with partners to drive organizational success, analyze initiatives, execute on strategic priorities, measures against performance goals, and ensures consumer treatment in line with our values and policies. Responsibilities include:

  • Own third-party vendor relationships and performance related to the company’s strategy and goals.
  • Analyze business drivers at both the partner and program level to manage and improve performance.
  • Build, set, and communicate performance plans to get results including Identify areas where a change is vital.
  • Identify root causes and frame a solution while considering insights of internal/external partners. Generate a range of solutions with associated benefits, costs, and risks.
  • Deliver on strategic and program priorities. Create plans and manage projects of moderate scope and complexity.
  • Ensure a culture of compliance including partner compliance with company expectations and vice versa.

Requirements

  • Education – Bachelor's Degree
  • 3 - 5 years of experience in a project or process management role, operations management, management consulting, or equivalent education and experience.
  • Strong proficiency in MS Office (particularly Excel).
  • Program or relationship management skills, collaboration skills, problem-solving skills, and analytical skills.
  • Comfort with public speaking and presenting to internal and external partners.
  • Strong critical thinking skills.
  • Experience with SAS or other data querying tools.

Preferred

  • Process Improvements
  • Project Management experience

What We Offer

We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU.  We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions.

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and value diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at Talent@mcmcg.com.

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