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Process Specialist Job Description

Job Category Corporate Functions Job Location San Diego, California; Troy, Michigan; San José, Costa Rica

About Us

We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results.  If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you!

The Process Specialist is responsible for supporting the overall channel’s operations. This position includes tracking process exceptions, identifying process and system improvements and driving toward system fixes. This role may also assist in managing partner training and documenting channel procedures.


Identifies process /system shortfalls and manages the creation of fixes and enhancements.

Helps to create program policies and procedures.

Creates, cultivates and manages relationships across the organization to ensure current processes work as defined.

Maintains related documentation.

Provides regular updates on process integrity and performance to internal and external partners (as required).


Degree: Bachelor's;

Field of Study: Business

Required: English

Required: 1-3 years experience in a project or process management role or equivalent education and experience. Strong proficiency in MS Office.

Preferred: 1 - 3 years experience in a project or process management role in a financial services related field

PC Skills

Required :Strong proficiency in MS Office

Other Skills

Technical Skills

PREFERRED SKILL SET: System query skills


What We Offer

We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU.  We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions.

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and value diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at

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