Job Description

Starting Compensation

Annual Salary: $100,200.00 - $130,199.00 (Amount based on office location, relevant experience, skills, and competencies)

If you are wondering why you should work for us, here is something to help you decide:

• Pay and Bonuses: Earn a competitive salary. All employees are eligible for uncapped commission or annual bonus incentives.

• Career Progression: Grow at MCM with paid training and development programs – including our very own MCM Academy – as well as a promote-from-within philosophy.

• Reward and Recognition: We are committed to honoring great results – ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.

• Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for.

• Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.

• Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.

• Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we’re proud to invest in you.

• New Family Support: Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.

• Team-building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings.

• Work-Life Balance: Enjoy paid and floating holidays, as well as generous paid-time-off.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU.  We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

Announcing MCM, an Encore Capital Group Company. Many of you have always known us as Encore Capital Group and as we continue to expand our scope as an organization, Encore Capital Group will be the parent company managing all global subsidiaries.  MCM will focus on our US business with operations in India, Costa Rica, and 35 US Sites. Here at MCM we are powered by a shared belief that exceptional people achieve more together. We are natural, instinctive and inclusive innovators. We achieve the best outcomes through a diversity of ideas, a collaborative spirit and a passion for attaining breakthrough results. Every moment is an opportunity to make a difference: to a consumer, to a colleague, to the wider company. We think ’what’s in it for all?’, never ‘what’s in it for me?’. We aim for the exceptional and aspire to achieve more in every moment. We know that by creating great moments for others, we provide better career opportunities and better lives for ourselves.  

Encore Capital Group is a recognized leader in distressed consumer debt buying and recovery.  We purchase defaulted consumer loans from major banks, credit unions, and utility providers and work directly with consumers as they repay their obligations.  Our company’s operations include both domestic and international operations, more than 1,700 employees, and a large third-party network that spans the entire U.S.   Headquartered in San Diego, we are a publicly traded NASDAQ company (ticker symbol: ECPG) and were recently listed as a top San Diego County public company by Bloomberg’s Company Strength Index.  We use our significant analytic and operational advantages to support and augment our consumers’ financial recovery.

More information on the company, including recent investor presentations, can be found at encorecapitalgroup.com.

The Opportunity

We are seeking a Manager, Performance Management to join in our Legal Outsourcing Channel in San Diego, California. The Manager, Performance Management is primarily responsible for managing relatively large and/or new outsourcing programs and initiatives for designated vendors. This role provides an opportunity to have significant P&L responsibility by managing key relationships across the US. 

Primary Responsibilities:

• Cultivating and leveraging relationships with influential decision-makers at partner firms to drive business goals and act as their trusted advisor and advocate within Encore
• Analyzing business drivers at both the partner and program level to manage and improve performance
• Identifying and managing areas of risk at the partner and program level
• Continuously analyzing program performance/satisfaction to identify trends and opportunities for strategic initiatives
• Developing program/placement strategies and executing against such strategies
• Leading and developing a team of 1-4 Performance Managers to achieve operational and strategic priorities
• Monitoring and analyzing partner firm policies and processes to ensure alignment with the Encore Consumer Bill of Rights
• Developing action plans and drive them to resolution
• Providing partner intelligence to the appropriate business units/internal resources and initiating and managing discussions of implications and potential opportunities
• Monitoring the business environment to detect material changes and opportunities to ensure that Encore’s strategies remain highly effective
• Setting, communicating and measuring program goals, including program expansion
• Creating performance incentive programs to drive collection results
• Driving program/partner communications both internally and externally

• Presenting work progress effectively to internal management and build buy-in for recommendations
• Traveling 15-20% annually

Skills and Education

• Bachelor’s Degree required; business focus preferred
• Previous experience in managing employees as direct reports required
• 5-7 years experience in program management or related experience, or equivalent education and experience

Applicants must be currently authorized to work in the United States on a full-time basis

About Us

We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results.  If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you!

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and value diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at Talent@mcmcg.com.