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Junior Leadership Development Facilitator Job Description

Job Category Human Resources Job Location San Diego, California; Phoenix, Arizona; Troy, Michigan; Saint Cloud, Minnesota; Roanoke, Virginia

About Us

We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results.  If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you!

The Leadership Development Facilitator is a key member of the Leadership Development team. This role is responsible for delivering training courses to enhance leadership effectiveness aligned with our company values and employee experience paradigm. This role is responsible for updating and enhancing existing course materials based on feedback from stakeholders. Additionally, this role will develop communications, manage training calendar, liaise with external vendors and execute Learning Management System processes.


Facilitation: Facilitates leadership development workshops, events, focus groups and other activities based on internally developed and external vendor content in either a physical classroom or virtual setting. Delivers leadership programs by blending teaching, facilitating, and coaching.

Leadership Development Content Creation and Management: Participates in needs analysis (desired objectives, skills, behavior changes, etc.) to drive the highest business and individual value. Modifies leadership development training materials including components such as workshops, group discussions, and action learning projects, etc. based on feedback and continuous improvement. Develops and modifies communications, facilitator guides, participant guides, PowerPoint decks and job aids to support the learning courses. Conducts pilot tests for courses and revises program based on feedback.

Project Management: Works on multiple, small scale, low complexity training projects concurrently under the supervision of the L&D Manager, including department communications, training calendar, vendor coordination and Learning Management System process. Ensures project tasks are completed according to agreed-upon deadlines and expectations. Effectively manages time and competing priorities to complete assignments. Ensures clear communication within projects to achieve goals. As needed, manages third-party training providers. Manages and completes a process to measure and communicate program effectiveness.

Relationship Management: Collaborates and communicates effectively with key employees and leaders to assess, execute, and support leadership development needs within the business.


PREFERRED: Certified Professional in Learning & Performance (CPLP), Instructional Design Certification, Training Certification (Development Dimensions International, Inc., Situational Leadership II, Insights Discovery, Crucial Conversations/Accountability, Prosci, InsideOut Coaching, etc.), International Coach Federation Associate Certified Coach (ACC) or higher, Project Management Institute Project Management Professional (PMP)


Degree: High School Diploma

PREFERRED Degree: Bachelor’s Degree

Field of Study: Industrial/Organization (IO) Psychology, Organizational Development (OD), Organizational Effectiveness (OE), Human Resources, or related field 


REQUIRED: 2-4 years of experience in a leadership development facilitator role or similar, experience in training, facilitation and coaching in a corporate learning environment.

PREFERRED: Experience working in a global organization. Experience training mid-to-senior level managers. People management experience.

PC Skills

REQUIRED: Intermediate proficiency with MS Office Suite programs such as PowerPoint, Excel, Word, etc. Experience with Workday Learning and LinkedIn Learning.

Other Skills

Project Management: Is well-organized and able to lead projects from conception to close. Possesses basic project management skills including planning, scope/budget/time/resource management, etc. Is able to handle multiple tasks simultaneously, prioritize workloads to meet competing deadlines, and make appropriate decisions regarding relative cost and benefit of potential actions.

Leadership Development/Facilitation: Has a knowledge of adult learning methods and behaviors. Has experience delivering and facilitating content in person as well as virtually to both employees and managers. Is a strong, independent self-starter with demonstrated strengths in problem solving and issue-resolution.

Relationship Management: Has developed business acumen and the ability to collaborate with multiple stakeholders to ensure effective identification of needs. Negotiates well in difficult situations, with a sensitivity to cultural and regional differences. Excellent communication and interpersonal skills.  


Excellent written and verbal English communication skills.

What We Offer

We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU.  We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions.

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and value diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at

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