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HR Specialist Job Description

Job Category Human Resources Job Location San Diego, California

About Us

We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results.  If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you!

Job Description

The HR Specialist is an individual contributor within the HR organization. This person will work closely with HR team members from Benefits, Talent Acquisition, and the HR Business Partners to manage project delivery, build and own vendor relationships, use data extraction tools for tracking metrics against goals/ run rates/ benchmarking, identify process and system improvements, and work with internal and external teams to implement solutions.

About the Role

·Tracking, managing, and reporting project updates for HR leadership

·Gain stakeholder support for change management on a variety of initiatives

·Process documentation and process improvement initiatives

·Developing, maintaining and reporting on key metrics across the Talent Acquisition, HR Business Partner, Benefits and Talent Program Departments

·Managing key vendor relationships

·Performing ad hoc research and analysis as needed


·Bachelor’s Degree in Business Administration, Human Resources, or another relevant field

·1-3 years of project coordinator/management or process improvement experience

·Results oriented, fast-paced and highly motivated

·Able to complete assignments in a timely, accurate and autonomous manner

·Strong problem-solving skills


·Excellent organizational skills

·Work in a complex environment with multiple priorities. Must coordinate multiple tasks simultaneously and independently set priorities 

·Intermediate Excel and PowerPoint skills

·Ability to document processes (Visio or other tools)

·Understanding of systems and applications, with an emphasis on structure, functions and processes

·Comfortable working with and analyzing large sets of data and presenting results

·Excellent written/verbal communication skills

·Ability to quickly learn new systems, processes, and technology

·Ability to work independently with limited supervision and work well in a team environment

What We Offer

We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU.  We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions.

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and value diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at

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