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Enterprise Risk Management Program Manager Job Description

Job Category Legal & Compliance Job Location San Diego, California; Phoenix, Arizona; Troy, Michigan; Saint Cloud, Minnesota; Roanoke, Virginia

About Us

We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results.  If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you!

About the Job

The Enterprise Risk Management (ERM) Program Manager is responsible for promoting a culture of risk by executing the Company's risk management strategy, facilitating the continuous enhancement of the Encore Enterprise Risk Management Framework and related governance programs to enable business lines to manage risks impacting their organization. The primary responsibilities of this role include strategic management and effective operational coordination of the Risk Management Framework, including managing the processes relating to risk appetite, identification, assessment, evaluation, response, reporting and monitoring,  and assisting in the implementation of enterprise-wide GRC tools (i.e. AuditBoard). The Manager is also responsible for the production and aggregation of the quarterly Board Risk Committee materials, including working with relevant senior stakeholders of other subsidiaries to drive consistent reporting and messaging.

This role requires sound risk and control skills to assist in identifying, establishing, and executing against risk-related priorities.  A successful candidate will possess excellent project management capabilities, demonstrate the ability to manage cross-functional projects, facilitate meetings, develop and present materials to Risk Management Leadership and have strong written and oral communication skills. This role reports into the Head of Enterprise Risk Management. Responsibilities include:

  • Manage enabling technology for the ERM Function, which includes all elements of implementation, adoption, training, and on-going enhancements of the enterprise-wide GRC tool and creation of a centralized intranet site
  • Assist in the continuous enhancement of the Global Enterprise Risk Framework, including elevating ERM branding, communication, training and related governance programs to enable business lines to manage risks impacting all levels of the organization
  • Lead the aggregation, production and coordination of the quarterly Encore Risk Committee reporting materials, including producing dashboard reporting
  • Manages the planning, execution, reporting, and if necessary, remediation of enterprise risk and engagements as instructed by Senior Management to identify, analyze, mitigate, and report on the risks of the organization, ensuring alignment with strategic and operational goals and objectives
  • Perform other duties, as assigned


EDUCATION:  Bachelor's                 

FIELD OF STUDY:  Accounting or Business

EXPERIENCE:  5 + years of relevant business experience executing, developing, or supporting the enhancement of a Risk or Compliance Management Program or IT project management


  • Working knowledge of risk management framework components, the relationship between risks and controls, the three lines of defense model and how the second line fits into the overall model
  • Project management skills, including implementation of technology tools
  • Advanced PowerPoint, Word, Excel and Outlook skills required
  • Be able to aggregate, synthesize, and filter information from various stakeholders into high level reporting for senior management; ability to juggle multiple projects and manage time effectively and independently.
  • Ability to partner with all levels of the business to execute on risk management priorities
  • Other attributes sought include the ability to think outside the box, question and challenge status quo and make recommendations for improvements


Starting Compensation

Annual Salary: $79,700.00 + (Amount based on office location, relevant experience, skills, and competencies)

What We Offer

We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU.  We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions.

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and value diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at

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