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Diversity, Equity and Inclusion Specialist / Project Manager Job Description

Job Category Human Resources Job Location San Diego, California; Phoenix, Arizona; Troy, Michigan; Saint Cloud, Minnesota; Roanoke, Virginia

About Us

We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results.  If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you!

Job Posting

At Encore, we cultivate an inclusive culture that reflects our consumers and our communities, where our actions and mindset ensure every individual can thrive. The Diversity, Equity and Inclusion (DEI) project manager is a key member of our DEI team, partnering closely with the Senior Manager, Human Resources to manage the execution of our global DEI program.


Project Management: Manages small to mid-size projects concurrently under the supervision of the Senior Manager, Human Resources to deliver on DEI goals. Project responsibilities include developing timelines, designing processes, creating documentation and communications and ongoing support. Ensures project tasks are completed according to agreed-upon deadlines and expectations. Effectively manages time and competing priorities to complete assignments. Ensures clear communication within projects to achieve goals. Manages and completes a process to measure and communicate program effectiveness.

Program Progress and Communications: Collaborate with DEI team to create overall program update, by gathering status reports, identifying themes, developing, maintaining, and reporting on key metrics and providing recommendations for action within the DEI program. Facilitate recurring team meetings. Create program-wide communications to update employees on progress. Oversee and support execution of cultural celebration and awareness communications.

Research and analysis: Identify external DEI trends, find and share educational resources (articles, webinars, etc.), research and apply for awards and certification opportunities.

Relationship Management: Partner with internal stakeholders across the organization on DEI needs as well as managing key vendor relationships. 10%

Process Improvement: Support execution of DEI process improvement initiatives to achieve program goals and outcomes.


PREFERRED: Project Management Institute Project Management Professional (PMP)


Degree: High School Diploma

PREFERRED Degree: Bachelor’s Degree

Field of Study: Industrial/Organization (IO) Psychology, Organizational Development (OD), Organizational Effectiveness (OE), Human Resources, or related field 


REQUIRED: 2-4 years of experience in HR in a global, cross-cultural organization and project or program management experience.

PREFERRED: DEI-specific experience. Experience with Employee Resource Groups.

PC Skills

REQUIRED: Intermediate proficiency with MS Office Suite programs such as PowerPoint, Excel, Word, etc.

Other Skills

Project Management: Is well-organized and able to lead projects from conception to close. Possesses basic project management skills including planning, scope/budget/time/resource management, etc. Is able to handle multiple tasks simultaneously, prioritize workloads to meet competing deadlines, and make appropriate decisions regarding relative cost and benefit of potential actions.

Corporate Communications: Has experience creating clear, concise and visually appealing corporate communications to convey information to a large, global audience.

Relationship Management: Has developed business acumen and the ability to collaborate with multiple stakeholders to ensure effective identification of needs. Negotiates well in difficult situations, with a sensitivity to cultural and regional differences. Excellent communication and interpersonal skills.  


Excellent written and verbal English communication skills.

What We Offer

We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU.  We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions.

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and value diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at

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