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Director, Total Rewards and HR Operations Job Description

Job Category Human Resources Job Location Phoenix, Arizona; San Diego, California; Troy, Michigan

About Us

We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results.  If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you!

About the Role

The Director, Total Rewards & HR Operations will be responsible for the Global Total Rewards program, including compensation, benefits, equity, recognition, systems, processes and analytics. The role is also responsible for leading the HR operations/service center teams that support business and line HR. The incumbent will partner with leaders and global HR team to provide operational support for MCM employees spread across US, Costa Rica and India. As a seasoned Total Rewards professional, the incumbent will advise, coach, influence and challenge leaders, managers, and individual contributors; and provide recommendations that will enhance organizational capability. This position reports to the Global Head of HR.

  • Participate in surveys and forums and provide ongoing strategic and market data-driven insights around the Total Rewards program
  • Work with the MCM leadership on both managerial and front-line compensation analysis. Mange grade structure and position architecture
  • Collaborate with line managers, HRBPs and Talent Acquisition to implement compensation structures and philosophy for new positions and establish a thoughtful, equitable, and competitive positioning
  • Manage the Benefits design, selection, broker management, and analysis of cost savings yet competitive offerings in the Financial Services sector
  • Lead the global HR Operations and Shared Service Center teams
  • Responsible for the strategy, process, and systems selection/implementation behind data, compliance, and integration within the HR function looking for innovative ways to leverage tools and systems to streamline processes
  • Help the team educate and empower employees navigating life events, leave of absences and be an escalation point for benefit or compensation questions
  • Consult key stakeholders to identify areas where pay equity and organizational design needs review and implement solutions that are aligned with our Mission, Vision and Values
  • Design, develop, improve, support and monitor organization-wide processes and programs aimed at building organizational capability
  • Identify opportunities for improving functional effectiveness and team efficiency and help shape strategies and plans to address gaps
  • Stay current on trends in the Human Resources, Compensation, Benefits and HR Operations field to ensure solutions are progressive and relevant
  • Perform other duties deemed necessary as assigned by management from time to time


  • Bachelor's degree in a related field
  • 12 plus years of demonstrated ability of compensation practices and incentive program fundamentals
  • Advanced Microsoft Office (Outlook, Word, Excel and PowerPoint) and HRIS skills
  • Excellent verbal and written communication skills, proven attention to detail


  • Master's degree in related field
  • Implemented Workday and/or ran Compensation modules within Workday
  • Program administrator for bonus/long-term incentive program

What We Offer

We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU.  We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions.

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and value diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at

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