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Supervisor, Legal Collections Job Description

Job Category Collections Job Location Saint Cloud, Minnesota

About Us

We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results.  If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you!

About the Job

Midland Credit Management is looking for a Supervisor to join our team here in St. Cloud, MN. This resource will support the department in managing of daily operations. The role requires knowledge of and ability to implement key concepts like work allocation, process and procedure development, problem solving, capacity planning and taking care of employee performance management cycle. Requires a balanced mix of people, process and project management with a shown understanding of the Legal Collections channel.


  • Lead all aspects of the day-to-day operations and management of the Specialist team (12-15 direct reports).
  • Analyze business drivers at both the partner and program level to handle and improve performance including the project management of both individual and team initiatives.
  • Interact with internal and external customers as well as multiple cross-functional organizations, making it critical to be able to develop positive relationships to drive business results.
  • Conducts ongoing training for new hires on an as needed basis.
  • Develop program / process strategies and complete such strategies.
  • Ensure quality and accuracy of all work product; build, set and communicate performance plans to drive results where applicable.


  • 1-2 years of customer service and/or managerial experience.
  • High School Diploma
  • High sense of ownership and drive to deliver breakthrough results.
  • Proficiency in MS Office.


  • Experience in Financial Services, Project or Process Management role.

Not sure you meet all the requirements for the role? We encourage you to still apply, as we are hiring across the company and love to speak with great talent no matter their level of experience or background.

What We Offer

We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU.  We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions.

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and value diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at

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