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Supervisor, Legal Collections / Group Manager, Operations Job Description

Job Category Collections Job Location Saint Cloud, Minnesota

About Us

We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results.  If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you!

This role is a critical role in our St. Cloud office. The position has direct reports that supports affidavit production.

Here at MCM we are powered by a shared belief that exceptional people achieve more together. We are natural, instinctive and inclusive innovators. We achieve the best outcomes through a diversity of ideas, a collaborative spirit and a passion for attaining breakthrough results. Every moment is an opportunity to make a difference: to a consumer, to a colleague, to the wider company. We think ’what’s in it for all?’, never ‘what’s in it for me?’. We aim for the exceptional and aspire to achieve more in every moment. We know that by creating great moments for others, we provide better career opportunities and better lives for ourselves. 

As an international business, headquartered in San Diego, we are diverse and large enough to reinvest in our people and in our success. Our commitment to Better Solutions, Better Life also extends to how we treat our employees. Professional growth. Leadership training. Skills development. Wellness initiatives. A healthy work-life balance. It all comes together to offer you the perfect career solution, supported by a great quality of life too.

The Role: 

The Legal Collections Department is looking for a Supervisor/Group Manager to join our team here in St. Cloud, MN.  This resource will support the Legal Collections Department with assisting the team and to partner in managing of daily operations.  The Supervisor will oversee the day-to-day operations and management of the Specialist teams.  Also managing escalations and inquiries, including supervision of employees, process and procedure execution. Interacts with internal and external customers (including Legal Outsourcing (LO) Firms and Internal Legal (IL) partners) as well as multiple cross-functional organizations.

In addition, this position interacts with internal and external customers as well as multiple cross-functional organizations making it critical to be able to develop strong relationships to drive business results. The position reports to Manager, Operations, requires a balanced mix of people, process and project management with a high sense of ownership and drive to deliver breakthrough results.  Knowledge and experience with lean production methods and data analysis is an asset.


  • Management of direct reports (reporting to the role): 1-18 team members
  • Ensure quality and accuracy of all work product, create, set and communicate performance plans to drive results where applicable.
  • Analyze business drivers at both the partner and program level to manage and improve performance including the project management of both individual and team initiatives.
  • Develops and maintains relationship with key partners both internally and externally.
  • Develop program / process strategies and execute against such strategies.
  • Develops and maintains relationship with key partners both internally and externally.
  • Conducts on-going training for new hires on an as needed basis.
  • Analyze business drivers at both the partner and program level to manage and improve performance including the project management of both individual and team initiatives.
  • Execute on employee performance management, including training, coaching, recognition and course correction.  
  • Execute on program / process strategies.


  • Required: High School Diploma
  • Preferred: Field of Study: Business related field


  • Required: English


  • Required: 1 - 3 years’ experience in a People, Project, or Process Management role, or equivalent education and experience
  • Preferred: 1 - 2 years’ experience in Financial Services and / or vendor / Program Management

Technical Skills:

  • Required: 1 - 2 years customer service or clerical experience. Experience with MS Office. Good communication skills, Data Entry.
  • Preferred: 2+ years work experience in financial services related field. System querying skills. Proficiency with MS Office (particularly Excel).

Applicants must be currently authorized to work in the United States on a full-time basis.


Check out the video below to see why our team loves the culture at MCM, an Encore Capital Group Company!

What We Offer

We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU.  We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions.

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and value diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at

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