Skip to main content

Receptionist Job Description

Job Category Corporate Functions Job Location Phoenix, Arizona

If you are wondering why you should work for us, here is something to help you decide:

  • Pay and Bonuses: Earn a competitive salary. All employees are eligible for uncapped commission or annual bonus incentives.

  • Career Progression: Grow at MCM with paid training and development programs – including our very own MCM Academy – as well as a promote-from-within philosophy.

  • Reward and Recognition: We are committed to honoring great results – ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.

  • Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for.

  • Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.

  • Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.

  • Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we’re proud to invest in you.

  • New Family Support: Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.

  • Team-building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings.

  • Work-Life Balance: Enjoy paid and floating holidays, as well as generous paid-time-off.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU.  We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

The Receptionist is responsible for maintaining operations at the front desk including answering incoming calls, directing calls to appropriate associates, and greeting visitors.The position serves as front-line security including monitoring badge access and issuance.Will monitor site cameras for suspicious activities and report it to facilities site management. Responsibilities also include supporting the Mail Room with File Clerk duties and responsibilities, as needed.


Welcome on-site visitors to determine nature of business and announce visitors to appropriate personnel. Monitor visitor access and issue visitor badges, as required. Receive incoming subpoenas and alert appropriate personnel of their arrival. Maintain accurate visitor calendar(s) and keep daily log(s) of all badges issued and/or returned. Answer incoming telephone calls, determining nature of calls, and forwarding to appropriate personnel or take message, routing that to appropriate personnel. Retrieve messages from the main Company voicemail and forward to appropriate personnel.

Support the Legal and Operations teams during daily operations, including the scanning, printing and compiling of all documents with high accuracy. Perform basic administrative duties including copying, faxing, data entry, and filing.

Continuously monitor security cameras and door alarms for suspicious activity and act, when noted.Maintain security log.

Complete daily and weekly audits of security badges and materials.


Required: High School Diploma

Preferred: Associate's in Office Management, Security, Public Relations, or related field.


Required: English

Preferred: Spanish


Required: 1-2 years previous experience as a receptionist, or in customer service or related clerical role. Experience with Microsoft Office Suite tools (Word, PowerPoint, Excel). Excellent customer service and communication skills.

Preferred: Experience with monitoring cameras

About Us

We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results.  If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you!

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and value diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at

Featured Jobs, Recently Viewed Jobs, and Saved Jobs

You have not viewed any jobs yet. Explore our careers.

You have not saved any jobs yet. Explore our careers.

Sign up to receive the latest career opportunities

Interested InSearch for a category and select one from the list of suggestions. Search for a location and select one from the list of suggestions. Finally, click “Add” to create your job alert.

Note that all fields are mandatory. Please set your category and location selections prior to submitting. By submitting your information, you acknowledge that you have read our privacy policy and consent to receive email communication from MCM.