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Process Excellence Manager Job Description

Job Category Corporate Functions Job Location Phoenix, Arizona; San Diego, California; Troy, Michigan; Saint Cloud, Minnesota; Roanoke, Virginia

About Us

We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results.  If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you!

The Process Excellence Manager is responsible for supporting the overall channel’s operations. This position includes tracking process exceptions, identifying process and system improvements and driving toward system fixes. This role may also assist in handling partner training and detailing channel procedures.

  • Identifies process /system shortfalls and handles the creation of fixes and improvements.
  • Helps to build program policies and procedures.
  • Builds, nurtures and is a great partner across the organization to ensure current processes' work as defined.
  • Maintains related documentation.
  • Provides regular updates on process integrity and performance to internal and external partners.

Required

Strong proficiency in MS Office.

Strong written and verbal communications skills and the ability to translate and present technical data to a non-technical audience.

1-3 years experience in a project or process management role or equivalent education and experience.

Preferred

Bachelor's Degree.

What We Offer

We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU.  We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions.

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and value diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at Talent@mcmcg.com.

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