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Manager Business Transformation Job Description

Job Category Corporate Functions Job Location Gurgaon, India
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About Us

We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results.  If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you!

Reporting to the AVP/Director of Business Transformation, the 'Manager - Business Transformation' is responsible for delivery of process improvement and project management/oversight services to the assigned business(es), globally. Would be expected to operate independently as a strong internal consultant for assigned high impact business projects that create transformational value for the aligned business lines and the enterprise.

Key Responsibilities:

1. Leads enterprise level initiatives to address the improvement or redesign of current structures and processes backed by through data analysis. Works independently with and leads multiple cross-functional project teams to help redesign business processes using proven techniques.

2. Provides consultative process management and facilitation services to business partners during the course of project delivery. Leverages business context to analyze, influence and improve complex business models. Employs proven tool & methodologies for assessing and documenting business processes.

3. Adept at working independently with executive level leaders to develop and implement business processes, policies and procedures. Communicates regularly with business line leadership, project teams and key stakeholders regarding project status and opportunities for additional initiatives

4. Conducts assessments as needed or requested to identify opportunities for ensuring optimal organizational and process performance

Experience: 6-9 years of which 4-5 years in process improvement roles2+ years of diverse external management consulting experience

Technical Skills: Process consulting / re-engineering, Excellent analytical skills, Statistical analysis tools like Minitab/JMP (preferably), Process modeling techniques, MS Visio.Exposure to Collections/ Recovery BPO operations, BPO Operations exposure

PC Skills: Strong proficiency in MS Office ( including Excel, Visio and Powerpoint) 

Other Skills: Thrives in an entrepreneurial, results-oriented environment. High risk taking ability/ being able to deal with ambiguity
Excellent planning, organizing, logical reasoning and analytical skills.
Excellent communication skills, influencing skills and stakeholder management skills
Adept at making steering committee level business presentations/ storyboards

What We Offer

We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU.  We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions.

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and value diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at

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